Questions trades ask us
Who owns the website and domain?
Your domain is always in your name: the one you already have, or a new one we register for you. Your text, photos and logo are yours. On the pay-once option, the finished website is handed over to you. On a monthly plan, FanBound provides, hosts and looks after the website itself. If you leave, your domain, text and photos stay yours, and the options for keeping the website are set out in your agreement.
What's the difference between monthly and pay once?
Monthly plans cost less up front, and we host, secure, back up and update the site for you. Pay once costs more up front; we build and launch the site in accounts you own, hand it over with a step-by-step guide, and you look after it from then on. Further help is available as paid work.
Is there a minimum term?
Monthly plans have a 3-month minimum, then roll month to month, and from then on you can cancel any time. Your plan runs to the end of the month you've paid for. If you leave, you can buy your website at the fixed price in your agreement.
What counts as a small update?
A change that takes up to 30 minutes, such as new prices or opening hours, swapping photos, editing a section's text, or adding a finished job with up to 6 photos. Extra updates are £50 each. New pages or new features are quoted separately. Unused updates don't roll over.
Will this get me to the top of Google?
No one can honestly guarantee a ranking or a number of enquiries, and we won't. We build the things Google looks for: a fast mobile site, clear service and area information, correct business details and, with Complete, a properly set-up Google Business Profile.
What do I need to give you?
Answers to our questionnaire (about 20 minutes), your logo if you have one, and photos of your real work. We guide you through all of it and chase anything missing.
I don't have good photos. Can you use stock images?
We'll use your real job photos wherever we can, because customers trust them. We may use licensed stock images for backgrounds, but we never present someone else's work as yours.
I already have a website or domain. Can you use it?
Yes. We use your existing domain and keep your email working, and the domain stays in your account. We point it at your new site and ask for access through an invitation, never your password.
How do I pay?
You pay half the setup fee (or half the pay-once price) by bank transfer when you sign the agreement, and the other half by bank transfer just before your website goes live. Monthly plans start just before launch and are collected automatically each month through our secure checkout. Work starts once the agreement is signed and the first payment is received.
Do you charge VAT?
No. FanBound is not VAT registered, so the prices shown are the full amount.
Is it only for landscapers?
No. We started with landscapers and work with roofers, driveway and paving installers, kitchen and bathroom fitters, builders and other local trades across the UK.
Who is FanBound?
FanBound is run by Jake Sutton, a sole trader in Merthyr Tydfil. You deal with Jake directly from the first call to launch.
FanBound
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